Frequently Asked Questions

BrickNet is Taiwan's original AI brick mosaic art brand. Upload any photo and our AI color-matching technology converts it into a custom brick mosaic kit you can assemble by hand — making the most meaningful personalized gift.

For the best results, choose photos with:

• Good lighting - Avoid photos with heavy shadows, especially on faces
• Clear subject - The main subject should stand out from the background
• High contrast - Distinct colors between subject and background
• Simple composition - Close-up portraits work better than busy scenes

Each brick represents a pixel, so fine details may not be visible in the final mosaic. Although we use nearly 50 different colors, there are still some differences compared to actual photos.

If the subject and background have similar colors, they may blend together in the conversion, making separation difficult.

Yes, but keep in mind that the more detail in a photo, the less clear each element will be. For group photos, we recommend:

• Choosing the 50cm (larger) size for more detail
• Keeping the group close together
• Using photos where faces are clearly visible

AI Detail Enhance is BrickNet's proprietary AI algorithm that produces sharper, more textured mosaic results — especially for portraits and pet photos with rich fur detail.

The feature is completely free. After uploading, you can toggle it on/off on the design page at no extra charge.

The system automatically generates multiple designs covering 3 compositions (different crop angles) × 3 styles, so you can pick your favourite from several previews.

Generation finishes within a few minutes — no manual steps required.

Yes. Black-and-white photos can be converted — our AI renders them using greyscale brick tones for depth. That said, colour photos generally produce richer visual results, so we recommend using the colour version if the original is in colour.

No strict limit, but we recommend photos with at least 800 pixels on both sides. Higher resolution gives AI more detail to analyze, producing a better brick mosaic.

Photos taken with recent smartphones generally meet this — just upload directly.

We support common formats like JPG and PNG, up to 10MB. Works on both mobile and desktop.

Click the "Upload Photo" button on the homepage — the system processes automatically and shows multiple design previews within minutes.

Yes. As long as the scan resolution is high enough (recommended 300 dpi or higher), results are usually good.

For older photos with slight fading or damage, we recommend light retouching before uploading for the best final result.

Manual color selection isn't currently supported. AI automatically picks the best match from our ~50 brick colors to ensure optimal visual impact.

We offer two sizes:

• Standard 40cm — best value for desks and shelves
• Advanced 50cm — premium detail, ideal for portraits

Both sizes include sorted bricks, baseplate, and detailed building instructions.

Our kits use premium ABS bricks with the universal stud system — 100% compatible with all major brick brands. We offer nearly 50 colors, including specialty shades for superior photo accuracy.

Every mosaic kit includes:

• Sorted bricks - Organized by color/section for easy assembly
• Baseplate(s) - High-quality plates for your mosaic
• Building instructions - Step-by-step visual guide
• Removable adhesive strips - Stick the bare baseplate straight onto the wall

Optional add-ons:

• Assembly Service - We build it for you
• Wood Frame - Premium display frame

We use high-quality ABS bricks with the universal stud system. ABS is the standard safe material used in major brick toy brands — non-toxic and kid-safe.

Assembly is recommended for ages 12 and up. Younger children can participate with adult supervision to avoid choking on small pieces.

Yes. Each size is priced independently, so you can order both simultaneously.

Upload the same photo, then add each size to your cart separately — perfect for keeping one and gifting the other.

We offer ~50 brick colors covering warm, cool, neutral, and natural tones, including special shades — enough to accurately reproduce the color depth in your photo.

With the assembly service add-on, our professionals build the mosaic for you and ship the finished piece. You receive a completed work — no assembly needed.

Total production with assembly: 40cm 1-5 business days, 50cm 2-5 business days — ideal if you want to display or gift directly.

Frame components ship with the kit, including wall-mounting instructions.

After assembly, place the mosaic in the frame and hang it using the cotton hanging cord and adjustable cord lock on the back of the frame — no additional accessories needed.

Yes. Bricks use a universal stud design and can be disassembled and rebuilt.

That said, we recommend displaying the completed piece — repeated disassembly may wear out the stud connections.

We recommend a dry, well-ventilated indoor environment. Avoid:

• Prolonged direct sunlight (may cause fading)
• Humid areas (bathroom, kitchen)

Both tabletop display and wall-mounting with frame work well.

Assembly time varies based on size and complexity:

• 40cm mosaic: Approximately 2-4 hours
• 50cm mosaic: Approximately 3-5 hours

Time may vary depending on the pattern complexity and your assembly experience. We recommend taking breaks and enjoying the process!

Don't worry! Here are some tips:

• Use tweezers to remove bricks in tight spaces
• A brick separator tool can help with stubborn pieces
• Take your time - it's part of the fun!

If you prefer, choose our Assembly Service and we'll build it for you professionally.

Mosaic assembly is recommended for ages 12 and up due to the detailed work involved. Younger children can participate with adult supervision - it makes a great family activity!

Absolutely fine. Every kit includes detailed step-by-step visual instructions, clearly labeled per step. Even first-time brick builders can finish successfully.

If you'd rather skip assembly, you can add the assembly service.

Instructions are primarily visual/diagrammatic with Chinese text notes. The images are universal — users of any language can follow the assembly flow.

Not under normal use. The stud design is sturdy — correctly following the manual produces a stable, display-ready result.

Adding a wooden frame further secures the structure and makes wall-mounting easier.

Absolutely — brick mosaics are excellent family activities.

Divide the baseplate into sections so multiple people can build different zones simultaneously, speeding up completion and sharing the sense of accomplishment.

We take packaging seriously to ensure your mosaic arrives safely:

• Home delivery: Packed in sturdy cartons with protective padding
• Convenience store pickup: Double-layered protective bags to meet size requirements while ensuring safety

Production timeline after payment:

• 40cm Standard: 1-3 business days (with assembly: 1-5)
• 50cm Premium: 2-4 business days (with assembly: 2-5)

We process every order as quickly as possible.

Shipping times:

• Taiwan: 1–2 business days
• Japan: 7–9 business days
• Europe / US: approximately 14 business days

For urgent orders, please contact customer service to discuss.

Taiwan: Free shipping via SF Express for all orders (7-ELEVEN pickup also available).

Hong Kong: Free for 40cm; 50cm fee varies by size (shown at checkout).

International: Worldwide shipping via Chunghwa Post, fee varies by size and destination.

We recommend ordering at least 14 business days before the holiday (around 3 weeks) to allow comfortable production and shipping time.

Peak seasons (Lunar New Year, Valentine's Day, Mother's Day, Christmas) have tighter production queues, so we strongly recommend 3–4 weeks lead time. For rush orders, please contact customer service to check feasibility.

After payment, you'll receive a confirmation email with your order number and tracking link.

You can:

• Log into the Member Center to see real-time order status
• Or use the magic link in your email (works for guest checkout too)
• Once shipped, we'll email you the courier tracking number

Yes. US shipping via Chunghwa Post, calculated at checkout based on kit size.

Delivery takes about 14 business days. For faster delivery, order in advance or contact support for special options.

Yes. Japan shipping via Chunghwa Post, calculated at checkout.

Delivery takes about 7-9 business days.

We accept multiple payment methods:

• Credit/Debit Cards — Visa, MasterCard, JCB
• Apple Pay / Google Pay — quick mobile checkout

All transactions are secured with industry-standard encryption.

Since each mosaic is custom-made to your specifications:

• Before production: Contact us immediately and we'll do our best to accommodate changes
• During/after production: Modifications cannot be made once production has started

Please review your design carefully before placing your order!

Since every piece is custom-made, refunds are only available for serious defects:

• Serious defects (e.g. major color mismatch, structural damage): full refund or replacement
• Missing pieces: we'll send replacement bricks at no extra cost
• Minor cosmetic differences are inherent to custom brick art and are not eligible for refund

Please contact customer service within 7 days of receiving your order with photo documentation.

No registration required. You can check out as a guest with just your email — order details will be sent to your inbox (including a magic link to view your order).

We recommend registering for easier order tracking and history management.

Production typically enters the queue within 1 business day after payment confirmation, depending on current order volume.

During peak seasons there may be slight delays — we'll notify you via order status updates.

Yes. Corporate bulk purchases qualify for volume discounts:

• 5-9 units: 5% off
• 10+ units: 10% off

Contact support with quantity and requirements — we'll help arrange your order.

Yes, we issue electronic invoices.

For a company tax ID, include tax ID and company name in the notes field at checkout — we'll issue accordingly.

You'll receive a confirmation email within minutes of payment, containing order number, chosen designs, shipping info, and tracking link.

If you don't see it after 30 minutes, check your spam folder or contact support.

Because every brick mosaic is custom-made from your photo, it's a personalised product — so general returns (non-defect reasons) are not accepted.

However, if the product has a quality issue (serious defect, missing pieces, shipping damage), we will handle it — see the two questions below.

Please contact customer service within 7 days of receipt, with clear photos describing the issue.

If confirmed as a serious defect (major color mismatch, structural damage, shipping damage, etc.), we offer:

• Full refund, or
• Free replacement (re-produced)

Once approved, refunds return to the original payment method within 14 business days.

Brick mosaic colors are limited to our ~50-color palette and will always differ slightly from the original photo. Minor color variance is normal for custom products and is not eligible for return.

We recommend reviewing the multiple design previews carefully before ordering. If the final product differs significantly from the preview (production error), please contact customer service for defect handling.

Contact support with the missing brick colors and quantities (cross-check with the manual). We'll ship replacements free of charge, no extra fees.

Kits are counted and verified before shipping, but if pieces are genuinely missing, it's on us.

Once approved, refunds return to the original payment method within 14 business days. Actual arrival depends on your card issuer's processing speed.

If the package or product shows obvious shipping damage upon arrival, contact support within 7 days of receipt with photos of both the damage and the outer package.

We'll assess and arrange a replacement or refund.